Frequently Asked Questions:
Orders, Deliveries
- I already submitted my order, but I need to make a change! What do I do? Is it too late?
We process our orders within a day, but we will do our best to accommodate any requests you may have. The best way to adjust the order is to call or email us within the day of ordering. - When can I expect to receive my order?
For standard deliveries within Klang Valley, we process orders on Mondays, Wednesdays, Fridays, before 2pm. You should receive your order within 1-3 business days. We will contact you to arrange a time to receive the items upon receiving your order. - What methods of payment are allowed?
We prefer cash-free payments such as bank transfers with receipt of payment emailed or texted to us. Our online shop does not accept debit / credit card payments at this time, but this may change in the near future! Please whatsapp us if you need help with payment. - What is your return policy?
We want to ensure everyone is able to grow something, and if you have any issues with germination after 2 weeks, please get in touch with us and we will be happy to figure out what went wrong or replace them. For returns / exchanges, please email shop@eatsshootsandroots.org with 1. Your Full Name 2. Home Address 3. Contact Number 4. Place of Purchase 5. Date of Purchase 6. Date Sown 7. What problem did you face? 8. Please attach a photo or two to help us solve the problem - Do you ship internationally?
We offer international shipping for our non-gardening supplies such as shirts or tools. As there are restrictions on seeds, plants and soils for different countries, we will assess each request individually. Please do drop us an email at shop@eatsshootsandroots.org - Does ESR cover taxes, duty for international customers?
Unfortunately this is on a case to case basis, and our prices don’t include local taxes, duties or brokerage fees, all the fees that you may be charged to receive your shipment at home. Be sure to consider all fees because once your order arrives you’ll be required to pay all duties and taxes and we won’t be able to refund this to you if you change your mind. - Help! I’m having trouble placing my order on your website.
We apologize for this inconvenience. We try our best to ensure the experience online is consistent and functional across all browsers and devices, but occasionally there will be glitches. If you are having trouble creating an account or placing an order, we recommend first updating your browser or trying a different browser. If you still need help or are experiencing issues, please Whatsapp us at +60189846616. - What are your charges to deliver?
Delivery rates at the moment start from RM8 up for small packages. - Help! It's been seven hours and fifteen days, and I haven't received my order yet.
Your item might have been gotten stuck at the courier depot. Please Whatsapp us at +60189846616. - I would like to place a customised order for a seed box or seed pack, is that possible?
Yes we do customised orders, but it also depends on what sort of customisation you are looking for. Please drop us line for more info. - Do you take bulk orders?
Yes we do corporate gifts and wedding favours as well and can offer special discounts for large orders. Do email us at shop@eatsshootsandroots.org with your details: Quantity: Product requested: - Can you deliver plants as well?
Yes, we can organize deliveries for plants, but usually have limited stocks for live plants. As we are dealing with edible plants, we can take orders for a limited amount of edible plants but will need minimum 2 weeks lead time. - I didn't get what I ordered for!
We are sorry for this. We try our best to avoid this but mixups do happen. Please do snap a photo of what you have received and email or Whatsapp it to us at +60189846616 and we will get the right package to you soon.
If your answer still hasn't been answered, please:
Email us at shop@eatsshootsandroots.org
Whatsapp us at +60189846616