These Terms & Conditions govern your use of the website and the purchase of any merchandise from the Eats, Shoots & Roots online shop. By placing an order, you agree to be legally bound by these terms:
1.1 Online Shop Eligibility & Accounts
To make a purchase, you warrant that all registration and purchasing information provided by you is
completely accurate, current, and true. It is your responsibility to maintain the confidentiality of your account credentials.
1.2 Product Descriptions & Pricing
Accuracy: We endeavor to display our merchandise, including seeds, growing kits, tools, apparel, and related merchandise, as accurately as possible. However, actual colors and sizing may vary slightly based on display screens or manufacturing updates.
Pricing Structure: All prices listed on our website are stated in Malaysian Ringgit (MYR). Prices are subject to change without prior notice. While we strive to ensure absolute accuracy, errors may occur. If we discover an error in the price of items you have ordered, we will notify you immediately and offer the choice to reconfirm at the correct price or cancel the order.
1.3 Orders, Payments, & Acceptance
The receipt of an order confirmation email does not signify our final acceptance of your order. Eats, Shoots & Roots reserves the right to accept, decline, or limit your order for reasons including, but not limited to, product unavailability, errors in product or pricing details, or payment authorization issues. Payments are processed securely via verified third-party payment gateways in Malaysia (e.g., FPX, credit/debit cards).
1.4 Shipping, Delivery, & Risk
We ship across Malaysia (Peninsular and East Malaysia). Delivery timeframes provided at checkout are estimates and are subject to courier schedules, weather disruptions, and logistics constraints. Risk of loss and title for the merchandise pass to you upon our delivery of the items to the designated logistics carrier.
1.5 Returns, Exchanges, & Refunds
In compliance with the Malaysian Consumer Protection Act 1999, we prioritize consumer satisfaction. If you receive damaged, defective, or incorrect merchandise: Please notify our team within 7 calendar days of receipt, providing clear photographic evidence of the defect or issue. Approved returns will be eligible for an exchange or a full refund back to the original payment method or via store credit. Due to the nature of certain products (such as living organic materials or seasonal seeds), specific storage rules
must be followed by the customer to maintain viability; refunds will not be issued for failures resulting from improper consumer storage.
1.6 Intellectual Property
All content on this website, including texts, illustrations, educational materials, product designs, graphics, logos, and images, is the exclusive property of Eats Shoots & Roots Sdn Bhd. Unauthorized copying, modification, distribution, or reproduction of any site asset is strictly prohibited.
1.1 Online Shop Eligibility & Accounts
To make a purchase, you warrant that all registration and purchasing information provided by you is
completely accurate, current, and true. It is your responsibility to maintain the confidentiality of your account credentials.
1.2 Product Descriptions & Pricing
Accuracy: We endeavor to display our merchandise, including seeds, growing kits, tools, apparel, and related merchandise, as accurately as possible. However, actual colors and sizing may vary slightly based on display screens or manufacturing updates.
Pricing Structure: All prices listed on our website are stated in Malaysian Ringgit (MYR). Prices are subject to change without prior notice. While we strive to ensure absolute accuracy, errors may occur. If we discover an error in the price of items you have ordered, we will notify you immediately and offer the choice to reconfirm at the correct price or cancel the order.
1.3 Orders, Payments, & Acceptance
The receipt of an order confirmation email does not signify our final acceptance of your order. Eats, Shoots & Roots reserves the right to accept, decline, or limit your order for reasons including, but not limited to, product unavailability, errors in product or pricing details, or payment authorization issues. Payments are processed securely via verified third-party payment gateways in Malaysia (e.g., FPX, credit/debit cards).
1.4 Shipping, Delivery, & Risk
We ship across Malaysia (Peninsular and East Malaysia). Delivery timeframes provided at checkout are estimates and are subject to courier schedules, weather disruptions, and logistics constraints. Risk of loss and title for the merchandise pass to you upon our delivery of the items to the designated logistics carrier.
1.5 Returns, Exchanges, & Refunds
In compliance with the Malaysian Consumer Protection Act 1999, we prioritize consumer satisfaction. If you receive damaged, defective, or incorrect merchandise: Please notify our team within 7 calendar days of receipt, providing clear photographic evidence of the defect or issue. Approved returns will be eligible for an exchange or a full refund back to the original payment method or via store credit. Due to the nature of certain products (such as living organic materials or seasonal seeds), specific storage rules
must be followed by the customer to maintain viability; refunds will not be issued for failures resulting from improper consumer storage.
1.6 Intellectual Property
All content on this website, including texts, illustrations, educational materials, product designs, graphics, logos, and images, is the exclusive property of Eats Shoots & Roots Sdn Bhd. Unauthorized copying, modification, distribution, or reproduction of any site asset is strictly prohibited.
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Support
If you have any inquiries regarding our Terms & Conditions, require clarification on product utilization, or wish to exercise your rights regarding data privacy, please reach out to us:
Eats Shoots & Roots Sdn Bhd
Registered Country: Malaysia
Business Address: 18 Jalan Bruas, Bukit Damansara, 50490 Kuala Lumpur
Email Support: shop@eatsshootsandroots.org
Website Address: eatsshootsandroots.org